ServiceMaster Restoration Services understands that damage from water and flooding is an emergency. That’s why we provide 24-hour emergency service, 7 days a week, 365 days a year. The fast service we provide is imperative to reduce suffering and save money. The primary purpose of the service is to “preserve, protect and secure the property from further damage”.
We offer a complete list of services for water removal. The ServiceMaster difference:
- 60 Minute Rapid Response
- 24/7 Live Calls
- Available day or night
- Fully Licensed & Insured
- Locally Owned & Operated
- We work directly with your Insurance Company
- IICRC Certified
Call Day or Night For a Quick Response: 631-981-8585
Three Phases of the Water Drying Process
Phase 1 – Emergency Service
- Upon arrival, a Statement of Authorization will need to be signed before work can begin. A trained ServiceMaster Restoration Services technician will begin by determining if your finished floor covering is salvageable and if it can be dried in place. If so, we will extract as much water as possible. Some important points to remember:
- Drying the structure of your home is the most important component in emergency water restoration. Our technicians will use penetrating and non-penetrating meters to detect moisture.
- High velocity air movers and dehumidifiers will be set to dry the carpet and sub-floor and structure as quickly as possible.
- The equipment must be left on for the designated amount of time to ensure proper drying.
- The carpet may need to be treated to inhibit microbial growth. If the pad cannot be dried in place, we will detach the carpet from the tack, strip and remove the wet padding to expedite the drying process.
- A pad sample will be taken back to our office to be matched and ordered for reinstallation.
- If your carpet is deemed to be unsalvageable, the technician may advise removing both the carpet and pad once authorized by the insurance company and/or the customer.
- It is our goal to restore your property as quickly and efficiently as possible. The drying and restoration process may require up to three phases before completion.
- Job Site Inspections: It will be necessary for us to have access to your property during business hours throughout the drying process in order to properly monitor the temperature, humidity, and our equipment. Please work with our office on your preferred method for re-entry to your property so we can properly monitor the drying process.
Phase 2 – Reinstallation/Cleaning
When carpet can be successfully restored, we may need to install new pads and reinstall the carpet. Reinstallation includes re-stretching, reattaching the tack strip, seam repair, and threshold repair and/or replacement. After the reinstallation, the carpet is cleaned and deodorized. When the carpet and pad can be successfully restored through in-place drying, the carpet will still need to be cleaned and deodorized. During this phase, any upholstery or other damaged furnishings will be cleaned. If equipment is still present, the technician will remove it at this time.
Phase 3 – Structural Repairs
If applicable, after the drying process is complete, structural damage is assessed and the repair phase can begin. At this time, drywall, ceilings, and floors will be repaired. If carpet cannot be salvaged, new carpet and pad will be installed. It may be appropriate to complete structural repairs before reinstallation and cleaning.